Localhalalstore strives to deliver your products in a timely and efficient manner. Our delivery service is subject to the below terms and conditions.

Our standard delivery fee is —$ if your delivery address is inside the delivery area of the shops that you placed orders with. The delivery fee may vary depending on the size and weight of the items and the delivery address. Some Sellers have their own delivery methods and charge separate fee. You can check the delivery fee on their shop homepage.

We aim to deliver all orders within the estimated delivery timeframe “slot” specified by you at the time of purchase. However, please note that delivery times may vary depending on factors outside of our control, such as weather conditions, traffic, and availability of stock. We will make every effort to inform you of any significant delays to your delivery. Orders placed on any given day should be delivered on time, unless you booked a slot to be delivered on the same day or the following day.

Our main delivery method is the Localhalalstore standard delivery service that we fulfil with our delivery partner—. We offer same-day and next day delivery, depending on the availability of the slots when you book your delivery. The availability of the service may vary depending on the delivery location and the time of purchase.

After completing your shopping, you will be required to book your preferred delivery slot.

We appreciate your understanding and support in using our platform, and we hope that our delivery methods will provide you with a convenient and satisfactory shopping experience.

We reserve the right to restrict deliveries to certain areas or countries based on legal or logistical considerations. We may also refuse to deliver to certain addresses if we deem it unsafe or if we suspect fraudulent activity.

We might also refuse to deliver certain products such as flammable or explosive items.

If there is any delivery restrictions on your account or specifically on your address, we will keep you informed and your money will be refunded.

We will provide you with an order confirmation email once the order has been placed and we will send you SMS with the ETA once the order is dispatched. This confirmation will include tracking information, where applicable. Customers are advised that they can track the status of their orders, to do so, you need to Log In to your account, where you can check the status of your order and track your delivery.

Customers have the right to return any product purchased from sellers at Localhalalstore.com within 14 days of delivery, provided the item is non perishable, unused, unopened and in its original packaging and condition received. We will provide a refund for the purchase price of the product, but not the delivery fee. 

In some cases customers may be responsible for the cost of return shipping, depending on the reason for the return or refund.

For more information you can review our Returns & Refund Policy, as the terms may vary depending on the seller, the service provider, the product or the service.

Please note that Localhalalstore is not liable for any damages, losses, or expenses arising from late or failed delivery unless caused by intentional negligence. We will not be held liable for any indirect or consequential losses arising from the use of our delivery service.

If you have any further questions or concerns about our delivery policy, please Contact Us.

At Localhalalstore, we take great pride in providing fast and reliable delivery service for our customers. We use the best courier services to fulfill customers’ orders, ensuring that they receive their items in a timely and efficient manner.

However, some sellers on our marketplace may choose to fulfil their orders and charge their own delivery fees. While we strive to provide our customers with the best possible service, we cannot control the delivery practices of these sellers because the delivery process is handled by a third party delivery company.

In the event that a dispute arises between the customer and any of these sellers, we recommend that customers try to resolve the issue directly with the seller in question. If the dispute is not resolved within 14 working days, Localhalalstore may intervene to help resolve such disputes.

We want our customers to have a positive experience when shopping on our platform, and we will do our best to ensure that any disputes are resolved in a fair and timely manner. However, we strongly advise our customers to first contact the seller and try to resolve any issues directly with them, as this is often the fastest and most effective way to resolve disputes.

Localhalalstore takes the sale and delivery of age-restricted items seriously and we are committed to complying with all applicable US laws and regulations. In order to ensure that these items are not sold to individuals who are not of legal age to purchase them, we may ask customers to provide proof of age upon delivery.

Examples of age-restricted items include tobacco products, e-cigarettes,  knives, scissors, or any other sharp items, this may also include all over-the-counter medicines which cannot be administered to certain ages, such as pain killers. If a customer orders an age-restricted item from Localhalalstore, we will require that they show valid identification that confirms they are of legal age to purchase the item. We accept a valid US driving license, passport, or other government-issued ID as proof of age.

If a customer is unable or unwilling to provide proof of age, we reserve the right to refuse delivery of the age-restricted item. Additionally, if our delivery driver suspects that the customer is underage or attempting to purchase an age-restricted item for someone who is underage, we reserve the right to refuse delivery.

It is important to note that some sellers on our marketplace may fulfil their own orders and may have their own policies regarding age-restricted items. In such cases, Localhalalstore will not be held liable for any delivery practices that happen outside of our own controlled delivery service. Localhalalstore would like to remind our customers that any age-restricted items that are delivered directly by our independent sellers will not be the responsibility of Localhalalstore. 

While we do our best to ensure that all sellers on our platform comply with US laws and regulations, we are not able to fully control their sales and deliveries. Therefore, we advise our customers to check the details of their purchase and the seller’s information carefully before making a purchase. In the event that an age-restricted item is delivered by an independent seller, any issues or concerns related to the sale or delivery of such items should be raised directly with the seller. 

Thank you for your cooperation and helping us to maintain compliance with US laws and regulations regarding age-restricted items.

We understand that delivering perishable items such as food and flowers requires special care and attention to ensure that they reach you in the best possible condition. As such, we have implemented specific procedures to ensure that these items are delivered in a timely and efficient manner.

All perishable items will be packaged appropriately to maintain their freshness during transit. Our delivery team is trained to handle these items with care and to deliver them within the specified timeframe to avoid any spoilage or damage.

It is important to note that customers must be available to receive perishable items upon delivery. If no one is available to receive the items, our delivery team/driver will leave a notice and attempt to contact the customer to reschedule the delivery. However, we cannot guarantee the condition of perishable items if they are not received on the first delivery attempt.

In addition, some perishable items may have specific delivery requirements such as refrigeration. In such cases, our delivery team will make every effort to ensure that the items are delivered in appropriate conditions.

Please note that perishable items are non-returnable and non-refundable once delivered, except in cases where they are defective or do not meet our quality standards.

Lastly, we would like to remind customers that it is their responsibility to ensure that they are available to receive perishable items upon delivery and that they are stored appropriately to maintain their freshness.

Locate your nearest halal supermarket to see if you can take advantage of our online shopping and delivery service. If your local halal shop is not yet subscribed, don’t worry, Localhalalstore will endeavour to subscribe your shops of choice. Be positive and vote your favourite halal supermarket now.

Whether you are topping up your shopping, or fulfilling your weekly shopping, you will face the same crowd every time. Shopping online at Localhalalstore.com will allow you to shop from your favourite shops while enjoying a world class shopping experience from the dining room table, the comfort of your sofa or your office, without navigating crowded isles and lengthy checkout lines. Free up your precious time to do more of the things you love.

Whether that is early morning or in the afternoon, doing your online shopping on Localhalalstore will allow you to browse your favourite shops and their isles when it is most convenient for you. However, you will need to be present when your order is delivered. You can choose a delivery time slot that is most convenient for you and in advance.

Choosing to shop online for your Halal and cultural groceries with home delivery service, from one place, means you can avoid putting extra miles on your car and save on petrol and parking extra charges and certainly avoid the trap of expensive car penalty tickets. While these savings may seem insignificant, over the course of the year, they will certainly add up.

Buying in bulk is a great way to cut on grocery costs. Localhalalstore will help you buying in bulks without having to worry about taking up extra cart space, lifting heavy shopping or navigate the weight of bulky packages.

We will deliver your order to the selected address on your Checkout. Please note that our delivery prices vary according to the value of your order. We collect your shopping from your favourite shop, and deliver to you as fast as possible.